Frequently Asked Questions (FAQs)

Shipping & Delivery

Q: Where do you ship? A: We currently ship across Saudi Arabia with Cash on Delivery (COD) only.

Q: Why do you only offer Cash on Delivery (COD)? A: We believe in 100% customer trust! You pay only after inspecting your product at the time of delivery, ensuring you are completely satisfied with your purchase.

Q: How long does delivery take? A: Delivery typically takes 3-5 business days within Saudi Arabia. Tracking details will be sent to you via SMS or email once your order has been dispatched.

Returns & Refunds

Q: Can I return a product? A: Yes! You can return any unused item in its original packaging within 14 days of delivery.

Q: How do I initiate a return? A: To start a return, please call or WhatsApp us at +966 59 128 2375 or email us at support@aladdinlifestyle.com with your order number.

Q: Is the return free for Cash on Delivery (COD) orders? A: Return fees may apply for COD orders, unless the item you received is damaged or defective.

Payment

Q: What payment methods do you accept? A: We currently offer a hassle-free shopping experience with Cash on Delivery (COD).

Q: When do I pay for my order? A: You will pay for your order only after you have physically checked your product when it is delivered to you.

Product & Orders

Q: How do I track my order? A: You can track your order using the link provided in the SMS or email you received. Alternatively, you can contact us at +966 59 128 2375 for assistance.

Q: What if I receive a damaged item? A: If your item arrives damaged, you have two options: you can either refuse the delivery or accept it and contact us within 48 hours for a free replacement.

Need Help?

We're here for you!

•  Phone/WhatsApp: +966 59 128 2375

•  Email: support@aladdinlifestyle.com

•  Business Hours: 9 AM - 5 PM (KSA Time)