Shipping & Delivery Policy

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays) as we work with suppliers to fulfill your request.

• Some products may require longer handling times (up to 5–7 business days), which will be specified on the product page.

Shipping Methods & Delivery Time

• We partner with trusted shipping carriers (Aramex, SMSA, DHL, Zajil, etc.) for reliable delivery across Saudi Arabia.

• Estimated delivery times:

  • Major Cities (Riyadh, Jeddah, Dammam, etc.): 2-4 business days

  • Other Regions: 4-6 business days

• Express Shipping (if available) will be delivered within 2–4 business days for an additional fee.

Shipping Fees

• Free Shipping on orders above SAR 200 (or specify your threshold).

• Standard shipping fee: SAR 10 (depending on weight & location).

• Remote Areas: Additional fees may apply (customers will be notified before order confirmation).

Order Tracking

• You will receive a tracking number via email/SMS once your order is shipped.

• Track your order directly on the carrier’s website.

Failed Deliveries & Address Changes

• Ensure your shipping address is accurate before checkout.

• If delivery fails due to an incorrect address, a re-shipping fee may apply.

• Address changes are only possible if the order has not yet been processed.

The most relevant and usefull details are listed in the Product Description for your convenience.

General Care Instructions

To ensure the longevity and quality of your product, please follow these care guidelines:

Cleaning & Maintenance

• Surface Cleaning: Use a soft, dry cloth to wipe away dust and dirt. For stubborn stains, lightly dampen the cloth with water or a mild cleaner.
• Avoid Harsh Chemicals: Do not use abrasive cleaners, bleach, or solvents that may damage the product.
• Deep Cleaning (if applicable): Follow any specific cleaning instructions provided for the material (e.g., hand wash, machine wash, spot clean).

Storage & Handling

• Store Properly: Keep the product in a cool, dry place away from direct sunlight, moisture, or extreme temperatures.
• Handle with Care: Avoid dropping, bending, or applying excessive force to prevent damage.

Usage Tips

• Follow Manufacturer Guidelines: Refer to the product manual (if applicable) for detailed usage instructions.
• Avoid Overloading (if applicable): Do not exceed recommended weight or capacity limits.

Additional Notes

• Some materials may naturally wear over time with regular use.
• If the product has electrical components, avoid exposure to water unless specified as waterproof.